Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.
Shipping Times
Estimated delivery times:
- Canada: 2–7 business days
- United States: 3–8 business days
- International: 7–15 business days
Please note that shipping times are estimates and may vary due to carrier delays or high demand.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
Shipping Delays
We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered, we are not responsible for lost or stolen packages.
If you believe your package has been lost or stolen, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at acdmcwpn@gmail.com.
Include:
- Your order number
- Clear photos of the damage
If approved, we will send a replacement at no additional cost.